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Frequency and duration of counselling

The duration of the therapeutic process will depend on the type of difficulty or problem the client is facing. Some people prefer to work with an open contract, whereas other people prefer to work with a fixed number of sessions followed by a review. In all cases, every six sessions the counsellor and client will review the therapeutic process together. This helps to assess whether the client’s needs are being met and, this will also help (if required) to carry out the necessary adjustments and/or establish new goals for the process.


Payment is expected upon completion of each session or in the case of a group of sessions, in advance.

Cancellation Policy

Cancellation of sessions with less than 48 hours notice will incur the full fee. Inspire Learninguk  will always aim to give the client as much notice as possible of any holidays, training workshops, conferences or illness that might prevent her from being available at the time/day of the scheduled session. In such cases I will always aim to offer an alternative arrangement.


If you have referred yourself for counselling then no one apart from Jeannette Colby would know you have attended or what was discussed.

If you feel that someone may need to know information about your counselling sessions then I ask you to make this clear to me at the beginning of the sessions. For example,if you have been referred to me by another party it may be in your interest for there to be some liaison.

 As part of my professional standards, from time to time I may need to share and discuss some of the information in our sessions with a qualified supervisor, always under a strict confidential and professional framework. The client identity is always kept anonymous.

Where written confirmation may be required to be passed on to a third party, this is restricted to a minimum. We are not able to provide in-depth reports on the sessions or give opinions or diagnosis.


In certain circumstances, I may have to make exceptions to the general rules of confidentiality:

  1. If I think there is a serious risk of harm to yourself or others.
  2. Where I cannot contact you but suspect you are in danger. For example, if you had not been seen for several days and colleagues and friends felt concerned, we may disclose information without your agreement.
  3. Where there is a legal requirement to disclose information. This could be because it has been ordered by a court, or because the law requires, for example under the Terrorism Act 2000 or the Drug Trafficking Offences Act 1986, for information to be passed on without consent.

In the first and second of these cases, I would attempt to talk this through with you beforehand if possible.

Notes and Record Keeping

My policy is to keep minimum notes and records. The information we do store includes:

  • Personal information, such as your name, date of birth, address etc;
  • Background information that might be relevant to the counselling process;
  • Your signed contract with me;
  • Confidential case notes (describing the main focus of the session with any important information);
  • Information for service evaluation and statistical purposes.

You can request in writing to see the information held on you.

If you have any concerns about My policy on confidentiality and note-keeping, you’re welcome to discuss it fully with your counsellor.

Influence of alcohol or substances

Sessions will not take place if the client is under the influence of any misuse of alcohol or substances.


Jeannette Colby is an  Accredited Counsellor with the British Association for Counselling and Psychotherapy (BACP). Any complaints about her work should be made either through BACP.

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